Refund / Cancellation Policy

Article 1. Conditions for withdrawal and refund eligibility

1. A full refund is available within 7 days from the payment date if there is no usage history. 2. Refunds are not available once usage history exists.

Article 2. Recurring billing refunds

1. Recurring billing services must be cancelled before the billing date. 2. Amounts already charged are not partially refunded, and billing stops starting from the next billing cycle.

Article 3. Refund method

1. Refund requests may be submitted through customer support or email. 2. Refunds are processed within 3 to 7 business days depending on the payment method.

Article 4. Exceptions

A full refund will be provided if normal service delivery becomes impossible due to a service outage or reasons attributable to the Company.

Article 5. Consumer compensation standards

Any matters not specified in this refund policy are governed by the Electronic Commerce Act and other applicable laws.